Registered Nurse, Virtual Service Gateway

City Surrey
Job ID 2023-47040
Nursing - (RN) - Community Health
Employment Type
Scheduled Start & Stop Times
Days Off
Fraser Health Virtual Care
Salary at Time of Posting
$40.21 - $57.78 / hour

Salary range

The salary range for this position is CAD $40.21 - $57.78 / hour

Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.


Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.


We have an exciting opportunity for a Casual Registered Nurse, Virtual Service Gateway to support our Fraser Health Virtual Care team at our Central City Office Building, located in Surrey BC. 


Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.


Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.


Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.


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Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Registered Nurse provides patient care over the telephone and virtually.
Provides initial client consultation, assessment and intervention based on the client's needs, urgency of request and best practices. Advises on the client's condition to minimize avoidable admission to healthcare facilities; collaborates and ensures linkages with acute, primary and community care healthcare providers including the client's primary care provider. Ensures clients and their family members are supported in navigating the Fraser Health care system.


  1. Conducts comprehensive nursing assessments by interviewing patients/families and compiling key relevant data from multiple sources to determine appropriate level of care required.

  2. Establishes a therapeutic relationship by demonstrating empathy, trust and respect, advocating for the patient''s rights to privacy, dignity and access to information, and by ensuring the patient's choice and autonomy in decision making about appropriate care.

  3. Makes a nursing diagnosis of the client's condition and determines whether the condition can be improved or resolved by an appropriate nursing intervention or through interventions and collaboration with other clinical staff.

  4. Assists clients to achieve an optimal level of function by facilitating timely and appropriate health services and utilizing a variety of resources and services;

  5. Utilizes software applications available at the site for data collection and analysis. Enters data accurately and in a timely way.

  6. Teaches patients and families/care givers about illness prevention, health restoration and health maintenance to help patients accomplish their health care goals.

  7. Plans and discusses referral information with patient and their families/care givers and, in collaboration with members of the interprofessional care team, initiates referrals to appropriate health care/community agencies.

  8. Provides health counselling to clients including education, self-management, self-monitoring and wellness/health promotion/prevention through a combination of clinic, telephone.

  9. Maintains professional practice growth, knowledge and expertise to reflect current standards of practice by reviewing relevant literature, attending educational workshops and in-services, consulting and networking with other health care professionals.

  10. Participates in the orientation and ongoing education of nursing staff and students by providing information and acting as a preceptor as appropriate.

  11. Provides input in the development and revision of standards of care, policies and procedures and advocates for improvements in clinical practice, health care and health care services; participates in the development, implementation and evaluation of quality improvement initiatives within the program by providing recommendations to the Manager.

  12. Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.

  13. Participates in and attends in-services and other educational programs. Identifies own learning goals and maintains and updates current clinical competence and knowledge within area of practice.

  14. Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and procedures), and equipment.

  15. Performs other related duties as assigned.


Education and Experience

Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Completion of applicable post graduate course work and two (2) years' recent urgent/emergency care clinical nursing experience including assessing and treating children, youth and adults in an acute or community/outpatient care setting; or an equivalent combination of education, training, and experience.

Skills and Abilities

  • Ability to communicate effectively with patients, families/care givers, the public, medical staff and members of the interprofessional care team using verbal, written and electronic communication means.

  • Knowledge of clinical utilization of clinical information systems.

  • Broad knowledge of clinical policies, procedures and standards of care.

  • Knowledge of other health care services, community resources agencies and their role in client care.

  • Ability to apply clinical knowledge in practice.

  • Ability to operate related equipment including relevant computer applications.

  • Ability to work effectively in a dynamic environment with changing priorities

  • Ability to promote client-focused care including sensitivity to diverse cultures and preferences

  • Ability to independently manage clients with diverse healthcare issues

  • Ability to teach clients and others about topics essential to health care, health promotion and care self-management using care management principles

  • Physical ability to perform the duties of the position.


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