Lead, Health Informatics (Advance Program)

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Do you want to utilize your technical skills, information systems knowledge and develop as a leader? If so, then keep on reading.

Your strong logical thinking and troubleshooting skill, combined with a passion of working in the healthcare industry will assure your success in this role.

Bring your real passion for innovation and performance in technology as you contribute to change lives in healthcare. You will provide a range of business and systems analysis and support services to the Clinical Solutions Support – Foundations, Access and Quality team.

Involved in the design and development cycle for health informatics you will work with all levels of the business, ensuring information technology work you are doing align with business requirements, with measurable results. Do you tackle technical and strategic challenges using innovative ways?

Build your career experience as you:

• Provide leadership in Business Process Reengineering concepts, methods and technologies.
• Lead the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.
• Engage in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management support.
• Provide leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.

Are you motivated to join us? We will be looking for you to have the following:

• Bachelor’s degree in Computer Science, Management Information Systems, Health Information Science or related field.  
• Three (3) to Five (5) years recent analytics, programming, and/or electronic health records systems management experience  in a medium to large sized organization.
• Including experience with health and corporate information systems.
• Experience with an electronic health information system, such as Meditech, Paris, Intrahealth Profile.
• Strong verbal and written communication skills.
• Advanced Excel skills.

An equivalent combination of education, training and experience is acceptable.

Here is what we would like you to have:

• Experience with vendor managment.
• Experience working in a multi-disciplinary environment including providers and clinicians.
• Experience supporting eFax solutions.

This is a permanent full-time role and based at our Central City Offices, Surrey, B.C.

Take the next step in your career and make a difference in the communities we serve! Apply today, so we can continue the conversation.

We value diversity in the work force and seek to maintain an environment of respect, caring and trust.

Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights!

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.

1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated decision making ability within complex and diverse issues.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Physical ability to perform the duties of the position.