Senior Business Analyst – Health Informatics – Clinical Ancillary Services

City Surrey
Job ID 2023-44954
Corporate Professionals - Non-Clinical - IT / Information Management
Employment Type
Full Time
Scheduled Start & Stop Times
Days Off
Saturday, Statutory, Sunday
Health Informatics & Clinical Solutions
Salary at Time of Posting
$37.01 - $53.20 / hour

Salary range

The salary range for this position is CAD $37.01 - $53.20 / hour

Why Fraser Health?

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.


Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.


The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available supporting the Cardiology, Emergency, Renal, Critical care, and Forensic Nursing areas within Fraser Health.


Do you want to utilize your technical skills and information systems knowledge and develop as a leader? If so, then keep on reading.

Your strong logical thinking and troubleshooting skill, combined with a passion for working in the healthcare industry, will ensure your success in this role.


About the Position

Utilize your consulting, planning, technical and analysis skills in this challenging and rewarding Senior Business Analyst, Health Informatics – Clinical Ancillary Services role.


You will support a busy technical portfolio with multiple production systems. You will have the opportunity to apply your expertise in production troubleshooting, system design, application integration, and development in an operations-based environment.


Bring your passion for innovation and performance in technology as you contribute to changing lives in healthcare. You will provide a range of business and systems analysis. You will support Cardiology, Emergency Departments (regionally), Critical care (ICU), High Acuity units (HAU), and the Renal Program across Fraser Health. 


Build your career experience as you:

  • Support the implementation and uptake of specialized electronic clinical solutions used for Cardiology, Emergency Department, Renal, Critical care, and Forensic Nursing clinical areas within Fraser Health.
  • You will be involved in key portfolio activities, including supporting the implementation of projects, providing operational support for systems, developing documentation, and mentoring Business Analysts within the team.
  • Act as a liaison for the clinical areas in the assigned portfolio to support the clinical area’s technical needs while adhering to best practices in information technology and change management
  • Utilize your demonstrated knowledge of health informatics, business processes, technologies, and applications
  • Translate business needs into application requirements based on your knowledge of project management processes and the systems development life cycle 
  • Improve operational support and sustainment of enterprise systems within the portfolio

An equivalent combination of education, training and experience is acceptable.

We have 1 full-time role available. These positions will be at our Central City Offices, Surrey, B.C.


If this sounds like an excellent role for you, here are more reasons why you should apply:

  • A career that allows you to work in a fast growing and exciting organization with excellent healthcare providers in their respective fields.
  • Fantastic opportunities for support and management roles are available as you advance within the organization.
  • Competitive salary package, including comprehensive health benefits coverage.
  • A chance to create a difference every day in the world of health care.

Fraser Health is responsible for delivering hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.


Take the next step in your career and make a difference in the communities we serve! Apply today, so we can continue the conversation.


We value diversity in the workforce and seek to maintain an environment of respect, caring and trust.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies.  Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.  The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management.  Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.


  1. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
  2. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
  3. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
  4. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
  5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
  6. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  7. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
  8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
  9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.


Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.


Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.


Professional/Technical Capabilities

  • Demonstrated knowledge of health and corporate information systems.
  • Ability to analyze business processes and business specifications.
  • Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
  • Ability to develop innovative system/computing technology approaches and
  • solutions for customer business needs.
  • Analytical reasoning and problem solving skills.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal effectively with others.
  • Ability to organize and prioritize work.
  • Ability to work independently and as a member of a team.
  • Physical ability to perform the duties of the position.


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