Clerk/Unit Aide - Home Health - Agassiz

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

Do you have an eye for detail and thrive when juggling numerous tasks in a busy environment? Are you looking to bring your extensive clerical experience to a rewarding role? If you have answered “yes”, we want you to keep reading to explore your career with us!

We currently have an exciting opportunity for a Part Time Clerk/Unit Aide to provide support for the Home Health - Fraser East region located in Agassiz, B.C. We are looking for a committed and personal person who can complete routine day-to-day tasks and handle changing calendars, priorities, and timelines. Join us as you take a thorough, hands-on approach to deliver high quality and precise work while carrying a high level of integrity, discretion, and confidentiality.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. 

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Provides administrative and secretarial support to designated Home Health offices; performs duties such as providing reception services, typing material utilizing word processing software, setting-up and maintaining various filing systems and record archives, inputting data and processing mail, faxes and courier documents; maintains office supplies, arranges meetings, completes various forms and documents for review, as required; assists with client intake and booking client appointments, processes various invoices, maintains statistics;  maintains a central medical supply room by processing supply orders, maintaining stock levels of medical supplies, instruments and equipment, cleaning and sterilizing medical equipment and instruments; cleaning and organizing medical supply areas.

1. Provides reception services for the designated office by operating a multi-line switchboard or phone, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature; receives visitors and refers to appropriate areas; assists with arranging and contacting other agencies to obtain client information, as required.
2. Sets up and maintains a filing system for a variety of records such as client records, correspondence, reports, minutes, directories and personal information by creating and labelling files, developing forms, indexing materials and filing.
3. Assists with client intake by scheduling and confirming client appointments, obtaining client information, completing required documentation, maintaining wait lists and sending information to relevant sources; inputs data and information into relevant computer system for the purpose of admitting and/or discharging clients; updates records on a regular basis, as required.
4. Types correspondence, reports and documents from rough draft, general instruction and/or recording devices by utilizing various computer software; inputs client information, maintains registries, develops templates and types from handwritten draft or general instruction; prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the clients/families and others.
5. Provides clerical support to home support providers by ensuring payment and client care for a designated area(s); enters data into a computerized system, sends service authorization forms and related forms to the home support provider to initiate service, change service and change client care level and/or client cost, where applicable; receives and reconciles data reports against client records, identifies any discrepancies and forwards information to the designated Home Health Professional for follow up.
6. Processes incoming and outgoing mail, faxes, reports/records, internal and courier documents by receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup; signs for receipt of packages and shipments.
7. Arranges meetings/special functions by booking meeting rooms, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written drafts; records and distributes meeting minutes, as directed.
8. Assists others with the use of office equipment such as photocopiers, shredders, fax machines and other office software; carries out minor maintenance such as loading paper, removing paper jams, cleaning glass and changing toner cartridges; refers further maintenance required to Manager or designate for approval.
9. Maintains and compiles statistics, as required by utilizing office software to track items such as nursing assignments; prints statistical reports as required.
10. Coordinates off-site storage of records and archives; maintains records of what is stored off-site; locates offsite file and processes documentation for retrieval; completes necessary paperwork and arranges for records to be shipped to off-site storage, as required.
11. Monitors and maintains levels of stationery, office supplies, medical and pharmaceutical equipment and supplies according to pre-determined levels by completing requisitions for signature and forwarding approved requisition to appropriate personnel.
12. Receives and checks orders, restocks shelves, distributes supplies to staff as required and matches invoices and packing slips to ensure that supplies received are accurate; communicates with Home Health staff, central stores, local hospitals and pharmacies and other health departments regarding supplies and equipment.
13. Cleans and sterilizes medical equipment and instruments in accordance with established procedures; prepares equipment and instruments for offsite sterilization; cleans and organizes supply areas and clinic rooms; clean service delivery rooms including dusting and washing shelves; cleans returned equipment and checks for repair.
14. Maintains medical equipment and supplies by performing duties such as organizing repair/maintenance of equipment ensuring bottles of solution are correctly labelled in accordance with Workplace Hazardous Information Systems; delivers supplies and equipment to and from the hospital or other supply depot, as required.
15. Performs other related duties as assigned.

Education and Experience

Grade 12, completion of an Office Administration or Medical Office Assistant Certificate and one (1) year recent related experience, or an equivalent combination of education, training and experience.

Valid BC Driver's license and access to personal vehicle for business-related purposes, as required.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to type at 50 wpm.
• Knowledge of general office procedures.
• Ability to establish and maintain rapport with clients.
• Knowledge of medical terminology.
• Knowledge of nursing equipment including sterilization techniques and procedures.
• Business writing skills.