Lead, Health Informatics (Patch Management)

City Surrey
Job ID 2023-44252
Corporate Professionals - Non-Clinical - IT / Information Management
Employment Type
Relief Full Time
Scheduled Start & Stop Times
08:00 - 16:00
Days Off
Saturday, Statutory, Sunday
Health Informatics and Information Technology
Salary at Time of Posting
$44.14 - $63.45 / hour

Salary range

The salary range for this position is CAD $44.14 - $63.45 / hour

Why Fraser Health?

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.


As the Lead, Patch Management you will provide thinking, innovative service design, and hands-on expertise to Fraser Health Informatics leaders within a busy consulting portfolio. You will have the opportunity to combine your expertise in IT Service Management as well as Project Management to recommend, develop and implement process and tool improvements that formalize the application patch management process and procedures between FH and other service providers.  You will also illustrate strong communications and leadership skills through planning and coordinating patch deployment schedules and activities with FH and other service providers. Your will leverage your technical abilities and attention to detail as you monitor and ensure patch compliance for Fraser Health devices such as servers, workstations, and other network attached devices.

Candidates must have demonstrably strong project management skills involving large-scale or complex initiatives, and the ability to work with a variety of stakeholders and provide detailed documentation.  A strong understanding of ITIL and IT Security best practices is preferred.


Build on your career experience as you:

  • Lead the design, implementation of Application Patch Management process.
  • Work with business and technical stakeholders to define and agree on the RACI chart for Application Patch Management.
  • Identify activities and resources required to implement FH Application Patch Management process.
  • Assist FH Security resources to assess the vulnerabilities of FH servers.
  • Work with configuration management teams from FH, PHSA and NTT to Identify and locate the vulnerable servers.
  • Identify owners of the vulnerable servers.
  • Ensure latest patch status information is captured in CMDB.
  • Ensure server owners enrol their responsible servers to the server patching schedule and adhere to the agreed patching schedule and responsibilities.
  • Ensure all application patch deployments follow the change management procedure of PHSA, FH, and NTT.
  • Provide support to Senior Leadership, via detailed opportunities analyses and recommendations, participation in issues management discussions, and representation on functional working groups and committees

Here is what we would like you to have:

  • Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related field.
  • Seven (7) years of related experience in a large, complex organization including
  • Three (3) years’ experience as a Project Manager of large scale initiatives.

An equivalent combination of education, training and experience is acceptable.


We are looking for disciplined, highly motivated, and results oriented individuals that will love meeting the challenges of this role while working for an organization consistently rated as a top employer in BC and Canada.


This Regular Full Time opportunity is located at Central City Tower in Surrey, BC.


If this sounds like the ideal role for you, here are more reasons why you should apply:

  • A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
  • Phenomenal opportunities for support and management roles are available as you advance within the organization.
  • Competitive salary package, including comprehensive health benefits coverage.
  • A chance to create a difference in the world of health care.

Take ownership for your own performance and seek to model integrity, resilience and confidence! We are passionate about building an engaging environment that supports and challenges others to achieve their goals. Join us in this outstanding opportunity!


We encourage you to take the next step and apply online, so we can continue the conversation.


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We value diversity in the work force and maintain an environment of Respect, Caring & Trust.


Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.


  1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
  2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
  3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
  4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
  5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
  6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
  7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
  8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
  9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies


Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.


Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.


Professional/Technical Capabilities:

  • Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
  • Knowledge of information management, health informatics, business processes, technologies and applications.
  • Knowledge of all components of a technical architecture.
  • Ability to translate business and/or clinical needs into application architecture requirements.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Demonstrated knowledge of the project management process and the systems development life cycle.
  • Demonstrated decision making ability within complex and diverse issues.
  • Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
  • Ability to organize work, problem solve, multitask and meet deadlines.
  • Physical ability to perform the duties of the position.


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