Managing Consultant, System Optimization

The salary range for this position is CAD $52.59 - $75.59 / hour

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

 

Do you want to utilize your analytical and technical skills, operations management knowledge and develop as a leader? Do you have real passion for innovation and performance in technology as you contribute to change lives in healthcare? Are you looking to utilize your strong process design and improvement skills? If you have answered “yes”, then we want you to keep reading!

 

We are currently looking for a Full Time Managing Consultant to join our Operations Engineering in the System Optimization department at the Central City Office located in Surrey, B.C. - an ideal location with access to rapid transit, on site-gym and shopping services as well as other amenities.

 

Responsibilities

• Provides leadership, supervision, and work direction to a team of operations engineers to redesign systems and processes to achieve system efficiencies and effectiveness.
• Works with other Managing Consultants to identify needs and lead solution development for Service Planning initiatives. Ensures consistency and standardization regarding service planning business and mathematical models.
• Works collaboratively with various FH teams to identify and quantify system, structural, and process barriers that impede the patient journey, negatively affect patient outcome or are inefficient.
• Designs processes and systems which are evidence-based and solution oriented; participates in the strategic and operational planning and oversees resulting projects and initiatives.
• Participates in the evaluation, design, and implementation of the tool set for measuring and monitoring system performance and achievement of initiatives.
• Provides project management and change management expertise to lead and support the implementation of improvement initiatives.
• Plans and manages an operating budget under the authority of the Director by performing such activities as approving and tracking expenditures, identifying budget discrepancies, and providing input in budget development.
• Manages assigned staff by methods such as recruiting and selecting employees, directing, supervising, supporting and evaluating staff. Ensures that each staff member has complete clarity about their role and responsibilities.
• Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations, and collective agreements.
• Interprets and administers applicable collective agreements. Investigates and responds to grievances and represents management up to and including Step 3 of the grievance process.
• Demonstrates a sustainable balance between work life and personal life and supports and encourages this balance in staff and monitors staff satisfaction.
• Prepares or provides statistical information on department activities on a scheduled or requested basis. Provides input and prepares and presents related reports and electronic presentations as required.
• Participates on assigned internal and external committees as assigned.

Qualifications

Education and Experience

• Master's degree in Industrial Engineering, Health Information Management, or related field.
• Five (5) year's related management experience in medium to large-sized organization including experience in planning, project management, systems analysis and experience in the application of Industrial Engineering and Operation Research techniques and tools.

Professional/Technical Capabilities

• Demonstrated knowledge of process redesign and process improvement tools, methodologies and techniques
• Demonstrated knowledge of system and service planning analytics and business models.
• Demonstrated knowledge of data analysis and evaluation processes in a health care setting
• Demonstrated ability to conceptualize, structure, and implement solutions to large-scale complex problems.
• Demonstrated leadership and ability to work effectively in a multi-site environment
• Demonstrated ability to be innovative, creative, and solution seeking.
• Demonstrated ability to manage, plan, implement, organize, and problem solve
• Demonstrated ability to be effective in an environment subject to continuous change
• Demonstrated ability to support and encourage staff and to continuously provide opportunities for staff growth and development
• Demonstrated ability to operate related equipment
• Physical ability to perform the duties of the position

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

 

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Provides leadership in the analysis of complex systems and processes by extracting, compiling, processing, interpreting, and at times creating new data in order to develop knowledge-based information about the efficiency, effectiveness, and overall value of existing systems across Fraser Health (FH).

Primary functions include mapping, quantifying, and describing processes and systems that support or impact the patient journey through the health system, quantifying supply and demand throughout the system, identifying system and process barriers, guiding associated quantitative analysis, assessing and recommending solutions, participating in the implementation of initiatives, project management and change management.

Provides leadership and management to a designated group of consultants. As part of the leadership team, works with many partners within this portfolio and across multiple portfolios, to design or redesign systems and processes that promote streamlined patient flow, are efficient for the organization, improve or maintain quality service delivery, and are integrated with adjacent systems.

1. Provides leadership, supervision, and work direction to a team of consultants to collect and interpret data in order to provide a comprehensive understanding of the system and answer given questions or to generate new questions about system efficiencies and effectiveness.


2. Works collaboratively with various FH teams to identify and quantify system, structural, and process barriers that impede the patient journey, negatively affect patient outcome or are inefficient.


3. Designs processes and systems which are evidence-based and solution oriented; participates in the strategic and operational planning and oversees resulting projects and initiatives.


4. Participates in the evaluation, design, and implementation of the tool set for measuring and monitoring system performance and achievement of initiatives.


5. Provides project management and change management expertise to lead and support the implementation of improvement initiatives.


6. Plans and manages an operating budget under the authority of the Director by performing such activities as approving and tracking expenditures, identifying budget discrepancies, and providing input in budget development.


7. Manages assigned staff by methods such as recruiting and selecting employees, directing, supervising, supporting and evaluating staff. Ensures that each staff member has complete clarity about their role and responsibilities.


8. Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations, and collective agreements.


9. Interprets and administers applicable collective agreements. Investigates and responds to grievances and represents management up to and including Step 3 of the grievance process.


10. Demonstrates a sustainable balance between work life and personal life and supports and encourages this balance in staff and monitors staff satisfaction.


11. Prepares or provides statistical information on department activities on a scheduled or requested basis. Provides input and prepares and presents related reports and electronic presentations as required.


12. Participates on assigned internal and external committees as assigned.

Education and Experience

Master's degree in Industrial Engineering, Health Information Management, or related field. Five (5) year's related management experience in medium to large-sized organization including experience in planning, project management, systems analysis and experience in the application of Industrial Engineering and Operation Research techniques and tools.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of data analysis and evaluation processes in a health care setting


• Demonstrated ability to conceptualize, structure, and implement solutions to large-scale complex problems.


• Demonstrated leadership and ability to work effectively in a multi-site environment


• Demonstrated ability to be innovative, creative, and solution seeking.


• Demonstrated ability to manage, plan, implement, organize, and problem solve


• Demonstrated ability to be effective in an environment subject to continuous change


• Demonstrated ability to support and encourage staff and to continuously provide opportunities for staff growth and development


• Demonstrated ability to operate related equipment


• Physical ability to perform the duties of the position