Peer Family Support Worker

City Maple Ridge / Pitt Meadows
Job ID 2023-43508
General and Clinical Support - Nursing Support
Employment Type
Scheduled Start & Stop Times
0900-1700; 1200-2000 ( Monday to Friday with some weekends )
Days Off
Saturday, Statutory, Sunday
Mental Health & Substance Use Services
Salary at Time of Posting
$26.30 - $28.74 / hour

Salary range

The salary range for this position is CAD $26.30 - $28.74 / hour

Why Fraser Health?

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.


Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.


Take the next step and apply so we can continue the conversation with you.


Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.


Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Detailed Overview

The Family Support Worker is employed as a member of a community-based team, as a trained family member/natural support with lived experience supporting a loved one living with mental health issues. The Family Support Worker shares their own personal knowledge and lived experience to focus on the families' various needs and situational requirements, and provides general information as well as emotional and social support, encouragement, hope, tools and resource information in order to assist families / clients in effectively obtaining service from other Mental Health Substance Use (MHSU) team staff, external service providers and community resources. Provides peer-based one-to one or group support to families of MHSU clients in order to increase their comfort and effectiveness in supporting their loved ones, to enhance loved one/client recovery.


  1. Establishes a dignifying and purposeful relationship with the families/natural supports, contacting and getting to know the families, and clarifying the role of the Family Support Worker. Engages with families giving ongoing support, or with families experiencing mental health issues in their family or loved one for the first time.

  2. In accordance with the goals and objectives of the Family Support Program , provides information to families/natural supports through the filter of their own lived experience knowledge, delivered through peer-based 1:1 and group support, regarding care and support of a loved one, navigation of the formal mental health system, accessing community family support services, and self-care.

  3. Assists with creating an effective and supportive connection between community service providers and families, and acts as a resource for improving family involvement within MHSU.

  4. Participates in family support groups such as the Mental Health Family and Friends Information Group with other members of the community-based team. Promotes family group support programs by providing information to clients, family members/natural supports, the public, and healthcare professionals.

  5. Shares information with MHSU team members regarding the experience of families/natural supports of a loved one recovering with mental health issues.

  6. Collaborates with the MHSU team to support the families / natural supports / client to meet individual needs and situational requirements.

  7. Participates in program planning, development, evaluation and quality improvement activities that facilitate team goal setting, by attending meetings and providing input.

  8. Prepares and maintains written and computerized records and completes other program documentation, including writing progress notes, completing incident reports and on-call logs.

  9. Maintains an awareness of current community resources including health care services, social, economic, recreational, employment, educational services and resources, and other agencies. Utilizes the information to assist families and natural supports to access services and problem solve with the client as required.

  10. Ensures a safe and healthy working environment by observing universal precautions and infection control procedures; removing obvious hazards; reporting faulty equipment, accidents, injures, and near misses; and adhering to and enforcing rules, and reporting requirement in accordance with Fraser Health safety policies and procedures.

  11. Participates by providing input in staff meetings, quality improvement initiatives, committees and in-services. Provides input to MHSU staff on the 'family experience' of living with mental illness, and the families' various needs.

  12. Performs other related duties as assigned.


Education and Experience

Lived experience as a family member/natural support of a loved one living with mental illness. Grade 12, plus completion of/eligible for completion of a recognized family peer support training program. One year recent related work experience with an emphasis on mental health, substance use, homelessness and/or social services. Current valid Class Five BC Driver's License and access to personal vehicle with appropriate insurance coverage.

Skills and Abilities

  • Understanding of the value of lived experience as a family member/natural support of a loved one living with mental illness and willingness to share personal journey. 

  • Ability to engage, establish and maintain rapport with family members/natural supports/clients. 

  • Effective interpersonal skills to establish and maintain positive working relationships with colleagues, the public and other agencies. 

  • Ability to work with a culturally diverse population. 

  • Knowledge of available programs. 

  • Ability to observe and recognize changes in family members/natural supports/clients. 

  • Knowledge of systemic mental health factors/issues, as related to clients and family members. 

  • Knowledge of the principles of recovery and psychosocial rehabilitation methodology. 

  • Ability to promote positive change. 

  • Ability to communicate effectively, both verbally and in writing. 

  • Ability to organize and prioritize. 

  • Ability to analyze and problem solve. 

  • Ability to model and instruct. 

  • Ability to work independently and in cooperation with others. 

  • Conflict resolution and crisis intervention skills. 

  • Physical and mental ability to carry out the duties of the position. 

  • Ability to operate related equipment.


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