Lead, Health Informatics

City Surrey
Job ID 2023-42852
Corporate Professionals - Non-Clinical - IT / Information Management
Posting Date
3 months ago(3/20/2023 2:20 PM)
Employment Type
Full Time
Scheduled Start & Stop Times
Days Off
Saturday, Statutory, Sunday
Health Informatics and Information Technology
Salary at Time of Posting
$41.35 - $59.43 / hour

Why Fraser Health?

Lead, Workplace Technology (Desktop Engineering Portfolio)


Help grow and support the Desktop Engineering portfolio with the opportunity to combine your expertise in Software License Lifecycle Management, Project Management, and Business Analysis in a fast-paced technology driven environment.


  • Use your business analysis experience in collecting, documenting, and supporting the software license lifecycle management process from introduction to retirement; ensuring that core software licenses are being properly controlled and used effectively across the organization.
  • Coordinate with internal application owners to understand the licensing needs and requirements. Maintain inventory records for core software that include, but are not limited to, owner, software name, license information, pricing information, and period of performance.
  • Apply your knowledge and experience with desktop OS & application lifecycle management to help inform lifecycle and maintenance decisions for core software assets.
  • Apply a continuous improvement approach in enhancing the strategies used for lifecycle management.


In this position, you will:


  • Build and maintain the software testing environment and toolset to support Application Lifecycle activities and track applications that require unique licensing.
  • Manage the lifecycle of common off the shelf (COTS) software in the environment.
  • Manage the desktop OS lifecycle (Windows Semi Annual Channel (SAC) revisions).
  • Coordinate the OS Lifecycle upgrade with Business Area Application Owners (technology & licensing readiness for LTSC to SAC migration).
  • Manage the OS & core applications lifecycle (including patching & license costs optimization)
  • Manage the Windows device lifecycle for Fraser Health standard and non-standard hardware.


As the successful candidate you hold a Bachelor's degree in Health Information Science, Computer Science, or a related discipline or the equivalent of five years of recent, related experience with business and systems analysis including experience as a project manager in a large, complex organization. Two years of experience working with various software licensing models, OS testing and management is preferred.


Excellent written and verbal communication and interpersonal skills are mandatory. Knowledge of ITIL Service Management foundation along with configuration management best practices is strongly preferred and will help to succeed in this role.


This position is a regular full time position located at our Central City offices in Surrey, B.C.


Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.


A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields.  We offer a competitive compensation and benefits package, including comprehensive health benefits coverage. 



Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.


  1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.

  2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.

  3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.

  4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.

  5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.

  6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.

  7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.

  8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.

  9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies


Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.


Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

  • Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.

  • Knowledge of information management, health informatics, business processes, technologies and applications.

  • Knowledge of all components of a technical architecture.

  • Ability to translate business and/or clinical needs into application architecture requirements.

  • Ability to quickly comprehend the functions and capabilities of new technologies.

  • Demonstrated knowledge of the project management process and the systems development life cycle.

  • Demonstrated decision making ability within complex and diverse issues.

  • Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.

  • Ability to organize work, problem solve, multitask and meet deadlines.

  • Physical ability to perform the duties of the position.


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