Coordinator, Volunteer Resources - Eagle Ridge Hospital (ERH)

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

We are currently looking to fill a Full Time opportunity for a Coordinator, Volunteer Resources for the TriCities, based at Eagle Ridge Hospital located in Port Moody, BC. 

As an experienced Coordinator, Volunteer Resources you will support the Manager and contribute to the daily operations, planning, logistics and finance responsibilities pertaining to volunteer management in a hospital and healthcare based environment.  This includes healthcare volunteer support services, capacity building, project management, annual planning, stakeholder engagement, employee, physician, community partnerships and possess comprehensive knowledge of the Volunteer Administrator’s core capabilities and competencies.

The ideal candidate will have experience using web based cloud CRM systems such as Better Impact and advanced proficiency in using MS Office products such as Excel, Word, PPT and Visio.  Additionally, you are a current registered and Certified Volunteer Administrator with the CCVA.  

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Connect with us!

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.

Instagram | Facebook | LinkedIn | Twitter | TikTok

Liaising with multi-disciplinary staff in assigned areas, the Coordinator oversees the coordination and evaluation of Volunteer Program and services, as well as the supervision, evaluation and recognition of volunteers in the assigned areas.

1. In consultation with the Manager, develops strategies and initiatives for volunteer recruitment, and reviews volunteer program goals and objectives to provide input to the Manager.
2. Develops service descriptions, standards and procedures specific to Volunteer Resources in the assigned areas. Assists with the maintenance of department manuals and recommends and updates policies relating to the volunteer programs.
3. Pre-screens volunteer applications. Interviews volunteers to determine aptitude and abilities. Checks references and selects those suitable for assigned programs, evaluating applicants suitability for the program.
4. Provides orientation and training on the role of volunteers to both volunteers and other staff members in the assigned areas.
5. Liaises with Auxiliary, staff, clients, patients, residents, families and community groups as applicable to identify a range of volunteer opportunities, and develops and implements appropriate volunteer programs in consultation with the Manager.
6. Provides guidance and support to staff and volunteers by clarifying roles and expectations, and providing formal and informal volunteer recognition.
7. Evaluates volunteer activities in assigned areas and making recommendations for improvements to ensure volunteer programs meet the department needs.
8. Assigns volunteers to specific activities according to their aptitudes, abilities and availability and maintains the schedules of volunteer participation within assigned areas. Ensures volunteers are provided regular opportunities to offer and receive feedback.
9. Supervises and prepares written and verbal evaluations of volunteers in collaboration with multidisciplinary staff as appropriate. Conducts performance evaluations, provides support and direction by clarifying roles and expectations and determines related training and orientation requirements. Follows up on volunteer complaints and/or conflicts and takes appropriate action.
10. Participates in the coordination of recognition and appreciation initiatives for volunteers in all areas including individual volunteers, community and corporate groups, to acknowledge volunteer contributions.
11. Receives and responds to written and verbal inquiries regarding volunteer programs, special activities and community involvement.
12. Makes recommendations with regard to the purchase of new equipment and supplies, maintains equipment for volunteer programs.
13. Develops and maintains contacts and partnerships with internal departments and external community groups and volunteer organizations to promote interest, volunteer recruitment and support for the volunteer program. Participates in recruitment of volunteers through activities such as community volunteering events.
14. Maintains related records and statistics and submits reports of activities and performance of volunteers to the Manager by utilizing applicable software such as word processing, database, spreadsheet, desktop publishing, presentation and volunteer management software.
15. Represents Volunteer Resources on internal, regional and external committees as assigned.
16. Performs other related duties as assigned.

Education and Experience

Graduation from a Bachelor program in Social Sciences plus three (3) years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.