Program Coordinator RN/RPN, Mental Health & Substance Use Services - Surrey Memorial Hospital

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

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Bargaining Units:  All listed sites are BCNU & HSA, with the exception of RCH and CGH which is BCNU (only).

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the interprofessional care team in the provision of person-centered and recovery oriented care the Program Coordinator is responsible for overseeing and coordinating the delivery of care in the designated service area by planning, developing, implementing, and evaluating its effectiveness, efficiency and accessibility. Acts as a senior clinician in the provision of case consultation and clinical review and may provide direct case management services to community clients. Monitors, reviews, and revises policies, procedures and standards, supervises designated staff, orientates, trains and evaluates staff performance and plans for ongoing staff training needs. Collects and analyzes statistics, participates in the budget process, recruitment and selection of staff. Consults and liaises with other MH&SUS staff, other departments and community services.

1. Coordinates and supervises the provision of care in the designated service area and is accountable for its overall effectiveness. Coordinates patient/client care assignments, provides information and consultation to program staff and students; reviews, problem solves and provides guidance in the management of patient/client/family care needs
2. Establishes clinical priorities, assigns and adjusts work assignments, ensures that necessary resources are available, promotes a positive team environment.
3. Participates in recruitment, interviewing and selection of staff; provides leadership by developing, implementing and evaluating staff orientations, in-service education and placement of students for clinical practice experience.
4. Assesses, develops and evaluates the skills and performance of staff by providing individual coaching and instruction to staff as appropriate; conducts performance evaluations and ensures the maintenance of standards, protocols and procedures.
5. Provides clinical expertise, consultation, role modeling and leadership in evidence-based practice to staff and/or patients/clients by reviewing literature, consulting with experts, collaborating with members of the interprofessional team, evaluating clinical practice and recommending changes to existing standards.
6. Ensures the effective and efficient patient/client flow and service utilization.
7. Develops and implements quality improvement processes by methods such as engaging in programs/practice evaluation, and identifying areas for improved efficiency and effectiveness in service delivery. Participates in quality assurance audits, facility reviews and facility or staff investigations as required. Assists in resolving client and family complaints.
8. Accountable for the optimal use of patient/client care resources; identifies opportunities for improved utilization of resources, provides input into budget/staff allocations, assists team members in workload decision-making, evaluates and identifies required patient/client care products and/or equipment, and recommends changes to existing administrative processes. Keeps manager informed and apprised of all recommendations or decisions.
9. May be required to assist Manager in negotiating and writing contracts. Acts as a resource to the funded agencies and performs regular contract evaluations.
10. Maintains, reviews and analyzes program specific data; identifies trends and issues in the provision of mental health & substance use services. Proposes, develops and implements modifications and initiatives to meet emerging MH&SUS needs.
11. Oversees the development of policies, procedures, standards of care and is accountable for their effectiveness; makes recommendations to the Manager on long term planning; implements processes and procedures and evaluates results.
12. Develops and maintains effective and efficient communication links with other health service providers, community agencies and other external partners.
13. Participates in research and special projects by collaborating with members of the interprofessional team promoting staff awareness and involvement in research activities; identifies practices/issues that require research; collects and interprets data and provides input for further analysis.
14. Participates in local, regional and external committees and working groups as assigned and provides input into operational issues.
15. May be required to provide comprehensive clinical case management services to a limited number of community clients. Documents assessments, care plans, observations, interventions, outcomes/evaluations and referrals according to practice standards and Fraser Health procedures.
16. Performs other related duties as assigned.

Education and Experience

Baccalaureate degree in Nursing from an approved School of Nursing. Five (5) years' recent related clinical experience including one (1) year experience in a supervisory/administrative capacity, or an equivalent combination of education, training and experience. Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).

For licensed facilities successful completion of St. John's Ambulance Safety Orientated First Aide Certificate and current Cardiopulmonary Resuscitation Certificate (CPR) level C are required. 

Valid BC driver's license and access to personal vehicle with appropriate insurance coverage.

Skills and Abilities

• Ability to lead, plan, problem solve, organize and prioritize
• Sound professional judgment, empathy, tact and integrity
• Professional practice skills within the specialty area.
• Ability to support staff using a case management model
• Thorough knowledge of MHSU therapeutic principles, practices and procedures.
• Ability to supervise and effectively direct the workload of others
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Good working knowledge of pertinent legislation, policies, standards and collective agreements
• Ability to operate related equipment
• Physical ability to perform the duties of the position