Health Care Worker, Community Mental Health

City Langley
Job ID 2023-40456
General and Clinical Support - Nursing Support
Posting Date
2 weeks ago(5/23/2023 2:08 PM)
Employment Type
Full Time
Scheduled Start & Stop Times
M-F 0830-1630/1230-2030 WE- 1000-1800
Days Off
Mental Health & Substance Use Services
Salary at Time of Posting
$26.42 - $28.63 / hour

Why Fraser Health?

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.


Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.


Take the next step and apply so we can continue the conversation with you.


Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.


Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Detailed Overview

Under the general supervision of the Coordinator or designate, the Health Care Worker works closely with the interprofessional community mental health team in the provision of time limited services to adults with severe and persistent mental illness who require support in the community; provides services that focus on stabilizing, bridging and transferring the client(s) to appropriate services; provides escort services; works in close association with multidisciplinary community mental health staff, agencies and community providers; assists in the evaluation of process and outcomes to ensure the continuing quality of the services.


  1. Participates in case planning with clients and/or case manager by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs.

  2. Communicates and consults with the coordinator, case manager and/or other mental health team members about client care issues, resources and discharge planning; explains plan of care to clients and their families; refers clients to rehabilitation and other adjunctive services.

  3. Provides client advocacy services with other agencies, services and service providers.

  4. Accompanies clients to doctors' visits and other scheduled appointments.

  5. Observes and monitors clients' progress; communicates and consults regarding the care and support plan with the client and the mental health care team in order to ensure continuity of appropriate care for the client.

  6. Provides supportive counselling/demonstrations/modelling/behavior management, as defined by the clinical team and care plan, such as: facilitating clients' attendance at rehabilitation, social, and vocational training programs; supporting clients at interviews with human resources, commercial sources and community colleges; enabling clients to find therapeutic volunteer placements and by facilitating clients' attendance at community recreational activities.

  7. Acts as a resource to the client's family or the mental health team regarding the availability and suitability of support services to ensure the development and implementation of an appropriate care plan; facilitates the involvement of clients in self-help approaches and client initiated changes to the mental health service system.

  8. Assists in maintaining client records, in accordance with established standards, policies and procedures; writes timely and accurate reports of relevant observations including client and family teaching and evaluation of care to ensure continuity of communication and client documentation.

  9. Maintains related reports, records, and statistical data, in accordance with established standards, policies and procedures.

  10. Participates in the evaluation of client care programs, techniques, standards, policies and procedures by providing feedback about effectiveness and client care outcomes.

  11. Participates in the orientation of students

  12. Participates in multidisciplinary conferences and with psychiatrist as required.

  13. Performs other related duties as assigned.


Education and Experience

Grade twelve (12) plus successful completion of the Community Mental Health Worker Certificate or Social Services Worker Diploma and two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Valid Class V BC Driver's License and access to a personal vehicle for business related purposes.

Skills and Abilities

  • Demonstrated working knowledge of psychosocial rehabilitation, its concepts, principles & practice.

  • Demonstrated group and individual intervention skills.

  • Demonstrated knowledge of community resources and health related support services.

  • Listening and information seeking skills that promote communication and leads to a cooperative approach to problem solving within a multidisciplinary team.

  • Ability to observe and recognize changes in clients.

  • Ability to establish and maintain rapport with clients.

  • Conflict resolution and crisis intervention skills.

  • Ability to instruct.

  • Advocacy skills.

  • Ability to communicate effectively both verbally and in writing.

  • Ability to deal effectively with others.

  • Ability to organize work and determine work priorities.

  • Ability to operate related equipment. 

  • Physical ability to perform the duties of the position.


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