Project Leader, Clinical Operations

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Are you passionate about making a difference? Are you innovative, committed, and energized by ever-new challenges and the opportunity to do things differently? Join us on an exciting project and make history!

The Royal Columbian Hospital (RCH) Redevelopment is a multi-year, multi-phase project to increase the hospital's capacity, beds and services. If you are passionate about innovation, project and change management, we want you to bring your outstanding skills to our team.

RCH first opened in 1862, is a vital referral centre and regional centre of excellence for trauma, critical care, cardiac care, maternity, neonatal intensive care and neurosurgery. When the full redevelopment is complete, the people of British Columbia will have increased access to cardiac, trauma, mental health, maternity and NICU services and beds.

Position Highlights:

We have an exciting opportunity for a Project Leader, Clinical Operations to join our RCH Redevelopment team. In this role, you will lead the planning, implementation and evaluation of sustainable clinical operations initiatives. You will ensure related clinical operations are efficient, effective, meet initiative objectives, are aligned with provincial mandates around care management and service delivery, and support integration where feasible across programs and services.

Responsibilities include: 

• Provides coordination and project management within a change management and clinical service context and functions as a strategic resource for the management team;
• Coordinates the functional programming and design phase of project development by assessing and identifying clinical and user needs in consultation with the program managers and clinical experts;
• Lead, plan, develop, implement/evaluate new or redesigned clinical services/programs to support care improvement priorities while ensuring alignment with operational requirements and provincial mandates;
• Provides leadership to assigned project teams by identifying, establishing and managing the appropriate team structure, complement and membership required for assigned initiative;
• Promotes the transfer of knowledge derived from organizational and provincial collaborations into clinical improvement activities and supports the spread of improvement efforts;
• Links and networks with other health authorities, the Ministry of Health and professional associations to keep abreast of relevant changes and innovations.

Your qualifications include:

• Bachelor’s degree in Nursing, Allied Health Science and/or other relevant clinical discipline;
• Seven (7) years’ recent related clinical experience in a health care environment relevant to the designated initiative
• Five (5) years’ experience responsible for managing and leading program development and/or quality improvement initiatives/projects;
• Two years’ experience in a supervisory role in a large complex organization;
• Preferred candidates have recent experience in a clinical operation leadership role within a clinical area or program;
• A valid BC Driver’s License and access to a personal vehicle for business-related purposes.
• This role will focus on early implementation projects so IMIT experience is an asset

This regular full time role will be based out of our RCH Redevelopment Project Offices located in New Westminster, BC.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Valued Benefits:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
• Phenomenal opportunities for support and management roles are available as you advance within the organization.
• Competitive salary package, including comprehensive health benefits coverage.
• A chance to create a difference every day in the world of health care.

Do you take ownership for your own performance and seek to model integrity, resilience and confidence? You are passionate about building an engaging environment that supports and challenges others to achieve their goals!

We encourage you to take the next step and apply online, so we can continue the conversation about you joining Fraser Health.

We value diversity in the work force and maintain an environment of Respect, Caring & Trust.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Project Planning Leader leads, plans, coordinates and implements assigned projects related to the preparation and movement of a specialized clinical program area(s); works with clinical and facilities planning teams, including other project leaders and stakeholders, to develop transition, integration and implementation strategies that will achieve optimal outcomes.

1. Provides coordination and project management within a change management and clinical service context and functions as a strategic resource for the management team to ensure that an optimal structure, design and implementation of the change(s) is/are in place to achieve desired outcomes and benefits; coordinates and aligns program and service delivery activities among the assigned clinical areas to avoid duplication.
2. Coordinates the functional programming and design phase of project development by assessing and identifying clinical and user needs in consultation with the program managers and clinical experts; coordinates the review of clinical needs, products and systems ensuring that there are detailed specifications of products/systems/structure; supports clinical decision making and problem resolution to assist in the design and transformation of existing programs.
3. Leads, plans, develops, implements and/or evaluates new or redesigned clinical services/programs to support care improvement priorities while ensuring alignment with operational requirements and provincial mandates; incorporates current evidence-based clinical practice with change and/or project management methodologies in the new or redesign of existing clinical programs to transform service delivery, culture and system structure.
4. Establishes project charter, plan and objectives to outline operational improvement timelines and deliverables; executes project methodologies to ensure completion and coordination of assigned initiatives; facilitates consensus with stakeholders as required and manages project resources including preparing and monitoring project budgets and expenditures; identifies, negotiates and/or resolves issues encountered to ensure the new or redesigned clinical programs are ready for implementation.
5. Develops and/or recommends tools and mechanisms to measure, monitor and evaluate the progress and identify the outcomes of the clinical initiatives to improve care, service delivery and utilization; provides support to those with operational accountability in the design and/or redesign of processes, systems and tools to collect information to aid in decision making, planning and continuous improvement; monitors outcomes and produces regular reports on the status of various clinical initiatives for review and follow up.
6. Provides leadership to assigned project teams by identifying, establishing and managing the appropriate team structure, complement and membership required for assigned initiative such as project sponsorship, champion, steering committee and implementation team utilizing current FH staff and external resources; manages project deadlines and tasks and provides support to clinical leadership by identifying opportunities for improvement in organizational effectiveness.
7. Promotes the transfer of knowledge derived from organizational and provincial collaborations into clinical improvement activities and supports the spread of improvement efforts.
8. Links and networks with other health authorities, the Ministry of Health and professional associations to keep abreast of relevant changes and innovations.

Bachelor’s degree in Nursing, Allied Health Science and/or other relevant clinical discipline. Seven (7) years’ recent related clinical experience in a health care environment relevant to the designated initiative including five (5) years' experience responsible for managing and leading program development and/or quality improvement initiatives/projects and two (2) years’ experience in a supervisory role in a large complex organization, or an equivalent combination of education, training and experience.  Preferred candidates have recent experience in a clinical operation leadership role within a clinical area or program.

Valid BC Driver’s License and access to a personal vehicle for business-related purposes.

COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Working knowledge of change and project management principles, methods and tools coupled with a strong understanding of the healthcare system.
• Knowledge of other health care disciplines and their role within the health care continuum.
• Ability to motivate and persuade leaders, physicians and staff at all levels to embrace and take action on change management initiatives.
• Demonstrated critical thinking and analytical skills including statistical analysis and evaluation methodology.
• Demonstrated leadership and project management skills.
• Ability to organize workload and priorities to ensure deadlines are met.
• Ability to develop and nurture an environment where quality improvement principles are embraced and utilized on a continuous basis.
• Demonstrated understanding and commitment to client focused care.
• Ability to operate related equipment included applicable software applications.
• Physical ability to perform the duties of the position.