Supervisor, Relational Security

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

We currently have an exciting opportunity for you to bring your expertise to this exciting role as Supervisor, Relational Security to support our dedicated Integrated Protection Services team in various Acute Care setting across our Fraser Health Authority.

Our Supervisor, Relational Security will support our Integrated Protection Services team, and report to the Relational Security Coordinator to provide leadership to assigned staff on shift, and ensure the staff on shift follow departmental policies and procedures at the direction of the Coordinator. Our mission is to support our Acute Sites in maintaining excellent working conditions by keeping our facilities safe and orderly.

We will have part-time and full-time positions available at the sites listed below:

• Abbotsford Regional Hospital
• Burnaby Hospital
• Chilliwack General Hospital
• Delta Hospital
• Langley Memorial Hospital
• Peace Arch Hospital
• Royal Columbian Hospital
• Surrey Memorial Hospital

Build on your education and career experience as you:

• Supervise staff and provide work direction, and scheduling relief staff
• Provides security for Health Organization patients to maintain a safe and orderly workplace for both staff and patients.
• Enforce regulations and security procedures. Identify risks, safety and security hazards and take appropriate action
• Collaborate with Relational Security Coordinator to investigate reports, and respond to emergencies

Qualifications:

• Current BC Security Guard License, OFA Level II Certification, Certification of Training Completion in Advanced Security Training
• Three (3) years’ recent related experience with one (1) year in a supervisory capacity
• Valid B.C. Class 5 vehicle licence and access to a vehicle for business-related purposes

The minimum requirement to be considered for this role is a current BC Security Guard License and minimum three years experience. Candidates who have not yet completed the OFA Level II and Advanced Security Training certification may be considered.

An equivalent combination of education, training, and experience may be considered.

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Reporting to the Coordinator, Relational Security, IPS Operations, the Supervisor, Relational Security is responsible for leading assigned staff on shift and communicating with the Team Leader and Manager on-call, after business hours, as required. The Supervisor ensures the staff on shift follow departmental policies and procedures at the direction of the Coordinator. As well, the Supervisor maintains and enforces security of persons and property in accordance with established policies and procedures.

1. Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
2. Assists with performance reviews of Relational Security Officers by providing the Coordinator with reports regarding assigned work, and other performance indicators.
3. Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
4. Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
5. Responds to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
6. Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
7. Provides security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
8. Utilizes and operates photo identification, access control, CCTV, and other security system programs.
9. Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
10. Maintains a daily log of events and prepares detailed reports.
11. Communicates with the on-call leadership after business hours regarding emergent issues, as required.
12. Utilizes Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc., in order to support departmental goals and objectives.
13. Reviews reports to ensure accuracy and appropriate handover across shifts.
14. Conducts preliminary investigations following accidents/injury of Relational Security Officers.
15. Provides support to Fraser Health staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies, such as the Fraser Health Disaster Plan.
16. Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
17. Liaises with fire, police and other related community officials regarding fire and security protocol, per department guidelines.
18. Provides First Aid services to injured persons, completes required documentation and maintains supplies.
19. Performs other related duties as assigned.

QUALIFICATIONS:

Education, Training & Experience

Current BC Security Guard License, Certification of Training Completion in Advanced Security Training. Three (3) years’ recent related experience with one (1) year in a supervisory capacity, or an equivalent combination of education, training and experience.

Current, valid B.C. Class 5 vehicle licence and access to a vehicle for business-related purposes.

Skills & Abilities

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to organize work.