Unit Clerk, Medicine Outpatient - Chilliwack General Hospital (CGH)

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Bring your positive energy and your outstanding organizational and people skills to the challenging and rewarding role of Casual Unit Clerk to our Primary Care Clinics department at Chilliwack General Hospital in Chilliwack, BC.  Develop new skills working with experienced healthcare professionals and share our dedication to provide quality service to our clients. 

Build on your career experience working in a fast-paced hospital environment as you:

• Processing, coordinating and transcribing physicians’ order by copying information, completing required forms and/or entering information into the computer
• Schedule, book and coordinate patient appointments by receiving appointment requests, arranging appropriate appointment dates and times, making follow up appointments
• Answering and transferring calls
• Assembling and maintaining patient charts

To join the Fraser Health team you ideally have:

• Completion of a recognized Nursing Unit Clerk program
• One (1) year recent related experience
• Ability to type 40 wpm

Work with an experienced and dedicated team and join our commitment to provide quality care to our patients and clients.  We invite you to find out why more than 95% of new employees recommend Fraser Health to their friends and family as a great place to work!

We value diversity in the work force and seek to maintain an environment of respect, caring and trust.

Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Under general supervision, performs a variety of clerical duties related to the operation of an outpatient care area including scheduling and booking appointments and registering patients. Acts as a communication link for the area, transcribing and processing physicians' orders, coordinating with other departments and facilities, arranging patient tests and receiving results, receiving and directing patients and visitors, and assembling and maintaining patient charts.

1. Schedules and books outpatient appointments by receiving appointment requests, making follow up appointments, adjusting appointments in accordance with patient and facility requirements, and assigning to the appropriate time, date and location.  Maintains appointment schedules by arranging and confirming patient appointments; prepares appointment slates and distributes slate to designated hospital departments as required. 
2. Reviews and screens outpatient booking requests, receives patients, obtains/confirms registration information, registers patient in the appropriate system and completes registration documentation.
3. Prioritizes, processes, coordinates and transcribes physicians' orders by copying information, completing required forms and/or entering information into the computer and distributing information; arranges patient tests and performs follow up as necessary.
4. Acts as a communication link for the assigned area by contacting other facilities and departments, including bed booking to exchange information regarding bed availability to assist admissions, discharges and/or patient transfers; receives patient's tests, and receives visitors, provides information and directs to appropriate area.
5. Assembles and maintains patient charts according to established procedures; transcribes patient data into applicable health record system; attaches patient documents such as lab and/or special examination reports to chart; dismantles and forwards discharged patient records to Health Records.
6. Answers telephones, transfers calls, takes messages, answers routine inquiries or referring as appropriate; opens and distributes mail as required.
7. Performs related clerical duties such as data entry, filing, compiling, preparing and maintaining statistics including related reports, delivering and picking up items, maintaining and ordering stationary and supplies through stores, and arranging for and tracking equipment repairs as required.
8. Maintains timekeeping records for regular and casual staff and submits/enters to payroll system as required.  Receives and processes requests such as vacation, leaves of absence and terminations by preparing necessary documentation and forwarding to the Manager, Clinical Services or designate for approval.
9. Accepts calls from nursing staff regarding illnesses and/or absence from work and communicates information received to nursing unit and appropriate person; calls in relief nursing staff according to pre-determined guidelines and refers problems to the Manager, Clinical Services or designate.
10. Maintains records on relief staff such as names, address, contact phone number, availability for work, suitable work area and hours worked.
11. Performs other related duties as required.

Education and Experience

Grade 12, medical terminology and graduation of a recognized Nursing Unit Clerk program, plus one year of recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard at 40 wpm.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.