Manager, Technology and Information Delivery

City Surrey
Job ID 2023-36246
Corporate Professionals - Non-Clinical - Other Positions
Posting Date
5 months ago(1/17/2023 1:24 PM)
Employment Type
Full Time
Scheduled Start & Stop Times
0830-1630 hours * may require flexibility
Days Off
Saturday, Statutory, Sunday
Finance – System Optimization and Analytics
Salary at Time of Posting
$49.26 - $70.81 / hour

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Manager, Technology and Information Delivery is responsible for providing leadership in the areas of development, implementation and adoption of information systems within Fraser Health (FH). Working with FH Leadership, Corporate, and Clinical Support Services, the Manager drives the use of technology to improve the prevalence of analytics within FH to improve corporate and clinical work processes and patient/employee outcomes.

As a member of the System Optimization leadership team, the Manager is part of a coordinated effort to support the organization's strategic vision by using data to support both long and short-term goals. Working collaboratively with other team members, the Manager will promote new technologies and best practices in the collection and consumption of data to support evidenced based decision-making.


  1. Provides leadership in the development of technology and information systems including identifying opportunities to move to electronic information capture and distribution.

  2. Plans and manages the support of the evolution and adoption of technology and leads strategies to reduce dependence on manual steps\processes.

  3. Develops and maintains the processes\tools necessary to facilitate provider and employee access to electronic health and corporate information systems, applications and tools.

  4. Works collaboratively as a member of the System Optimization leadership team by functioning as part of a coordinated effort to move forward the organization's strategic priorities by promoting and adopting best practice models that support data fluency.

  5. Works with business process leaders in financial, corporate, and clinical areas to identify current workflow processes and opportunities for improvement through the effective use of technology.

  6. Identifies innovative approaches for information capture, storage, and retrieval and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced.

  7. Identifies project priorities for the health authority and ensures that projects are executed in accordance with FH project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas.

  8. Manages assigned staff by selecting employees, directing, supervising, and evaluating staff to ensure effective performance of duties, promoting, disciplining and initiating employee terminations.

  9. Ensures the implementation of human resource standards and procedures, including performance evaluation, education, and orientation.

  10. Interprets and administers collective agreements, if applicable, covering all bargaining unit employees. Investigates and responds to grievances of a confidential nature. Represents management up to and including Step 3 of the grievance process. Attends Third Party Hearings with the representative of the Employer.

  11. Manages the department budget under the direction of the Director, Business Intelligence and Data Management by performing activities such as approving and tracking expenditures, identifying budget discrepancies, and providing input into budget development.

  12. Prepares or provides statistical information on workload measurement, department activity, quality assurance and clinical use on a scheduled or requested basis.

  13. Participates on assigned internal and external committees as required.


Education and Experience

Bachelor's Degree in Health Information Management, Computer Science or a related field plus seven (7) years management experience in a medium to large sized organization working with computerized health information systems, or an equivalent combination of education, training, and experience.


Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Demonstrated knowledge of electronic health information systems such as the Meditech systems.

  • Demonstrated ability to lead, manage, plan, and implement within the area of responsibility.

  • Demonstrated ability to work effectively within a highly dynamic environment.

  • Demonstrated ability to be effective in an environment subject to continuous change.

  • Working knowledge of applicable regulations, legislation, and collective agreements.

  • Physical ability to perform the duties of the position.

  • Proficiency in the use of personal computers.


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