Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS) - Surrey Memorial Hospital (SMH)

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer. 

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Job Classification for Burnaby Hospital is CH2; Bargaining Unit: BCNU

Job Classification for CGH is DC2; Bargaining Unit: BCNU

Job Classification for all other sites is DC2; Bargaining Unit: BCNU & HSA

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health and working collaboratively and in partnership with the interprofessional care team in the provision of person centered and recovery oriented care, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities. May provide care to patients through a combination of telephone, virtual video/audio conference and/or remote technology to patients in their homes, in the community including outreach, and virtually.

1. Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
2. Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met. When required, monitor patients remotely via approved technology.
3. Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
4. Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
5. Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
6. Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
7. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
8. Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required. Utilizes available software/hardware applications for data collection and analysis.
9. Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
10. Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
11. Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
12. Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
13. Services may be provided on an outreach basis when required in order to assess and/or engage with patients within their own environment and community.
14. Performs other related duties as assigned.

Education and Experience

Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, or an equivalent combination of education, training and experience.

May require current Class 5 Driver's License and access to personal vehicle for business-related purposes for applicable programs.

Skills and Abilities

• Clinical proficiency/expertise in the designated clinical area.
• Knowledge of community resources and health related support services.
• Ability to supervise and provide leadership and work direction.
• Ability to coordinate patient assignments, in collaboration with staff.
• Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
• Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
• Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
• Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
• Ability to role model, coach and mentor best practices in patient care.
• Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
• Ability to support implementation of education based on changing practices e.g. legislation and technology.
• Ability to provide input into budgets and minor and capital equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently and in an organized and self directed manner.
• Ability to problem-solve and effectively deal with conflict situations.
• Ability to operate related equipment including applicable software, hardware and remote/virtual technology applications.
• Physical ability to perform the duties of the position.