Analyst, Business Systems

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer

We are looking for a skilled Analyst, Business Systems to work within our Health Informatics - Clinical Ancillary Services team supporting Surgical, Anesthesia, and Medical Device Reprocessing clinical areas within Fraser Health.  Bring your real passion for innovation and performance in technology as you contribute to change lives in healthcare. You will deliver a variety of business and systems analysis.

You will work on the design and development cycle for health informatics. You will excel as you work with all levels of the business, ensuring information technology deliverable align with the business requirements, with measurable results. You have the ability to tackle technical and strategic challenges using innovative ways.

Primary Responsibilities:

• Supports, develops, and maintains systems necessary to facilitate care provider access to electronic health information.
• Participate in streamlining business processes and standard methodologies.
• Developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
• Analyzes and diagnoses applications and/or business issues and provides resolution to either the systems or the business processes.
• Support ongoing operations and maintenance of health information systems.
• Assists in resolving any operational issues with systems as identified.
• Perform data analysis and create ad hoc, operational and management reports.
• Interpret business area reporting needs and develop report design layouts that provide added value to the business area.
• Participates on assigned internal and external committees.

Promote high quality care and improve health outcomes by ensuring clinicians have a greater level of accurate and consistent patient information. You are able to analyze a situation, identify a problem and provide solutions based on client’s needs. You will be using complex data to support business decisions and you'll need to demonstrate collaborative, creative and conceptual thinking.

Qualifications:

• Bachelor's Degree in Health Information Systems Management or a related field.
• 2 to 4 years' recent related business and systems analysis experience in a medium to large sized organization.
• Experience with an electronic health information system, such as Meditech or Paris is preferred.

• Must have experience with clinical information systems and workflows in an acute care hospital setting

An equivalent combination of education, training and experience is acceptable.

This is a Full Time position, available and is based at our Central City offices in Surrey, BC, with access to rapid transit, shopping, restaurants, on-site gym and other amenities.

Valued Benefits:

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of providers in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Work with our dedicated team and join our commitment to provide quality care to our patients and clients. We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends and family as an excellent place to work! We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Analyst, Business Systems, Health Informatics - Acute Care and Clinical Support, is responsible for providing a range of business and systems analysis and support services to the acute care and clinical support areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health information systems and business practices pertaining to electronic health information capture and utilization. Ensures the development of the electronic health records for Fraser Health.

1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.


2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.


3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.


4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.


5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.


6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.


7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.


8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.


9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.


10. Performs other related duties as required.

Education and Experience

Bachelor's Degree or Diploma in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Four years of recent, related experience in a medium to large sized organization. Experience with acute care electronic health information systems, such as the Meditech system, is preferred.

Skills and Abilities

Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.

Professional/Technical Capabilities

• Demonstrated knowledge of electronic health information systems.


• Ability to analyze business processes and business specifications.


• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.


• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.


• Analytical reasoning and problem solving skills.


• Ability to communicate effectively both verbally and in writing.


• Ability to deal effectively with others.


• Ability to organize and prioritize work.


• Ability to work independently and as a member of a team.


• Physical ability to perform the duties of the position.