Senior Leader, Project Support & Results Office - Redevelopment & Major Projects

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

 

Are you passionate about making a difference? Are you innovative, committed, and energized by ever-new challenges and the opportunity to do things differently? Join us on an exciting project and make history!

 

The New Surrey Hospital and BC Cancer Centre is a landmark project.  To be located on a greenfield site, this project will be the first net new hospital in BC in nearly 20 years.  If you are passionate about innovation, project and change management, we want you to bring your outstanding skills to our team.

 

This future focused hospital promises to be progressive not only in its clinical care delivery but also in its infrastructure design. THIS is your opportunity to build something big, something meaningful for tomorrow. Join us!

 

Position Highlights

We are seeking a Senior Leader, Project Support & Results Office (PSRO) to hold leadership and management accountability for the successful delivery and achievement of projects through the phases of the New Surrey Hospital and BC Cancer Centre Project.

 

You will join a highly talented and diverse project team focused on integrating technical and clinical systems aligned with capital asset delivery with strategic priorities. We are composed of hardworking professionals who thrive in an inspiring collaborative culture. Your experience in project and change management, along with a good understanding of the healthcare system will be key to success.

 

Build on your education and experience as you:

• Lead the Project Support & Results Office and  support the portfolio of projects ensuring the successful transition from project delivery to operational implementation
• Responsible for developing project management documentation such as Project Charters, Project Implementation Plans, and Change Management Plans.
• Establish PSRO operating processes, tools and standards to  lead the project through Planning, Implementation, Monitoring, and Controlling phases focused on, but not limited to the WBS breakdown, work plans and project schedules, documentation control, records management, quality, risk management, issue logs, project reporting,  training and change management
• Plan and develop business and project management processes, techniques, workflow models, standards and tools in support of project service delivery teams
• Ensure project management processes optimizes efficiency and meets established standards for all project management components
• Provide strong and effective leadership, technical guidance, coaching, training, mentorship and human resource management to assigned project staff and contractors
• Lead development, maintenance and distribution of reports in relation to project management controls
• Plan, implement, and improve project management best practices and tool sets to streamline project processes / procedures and maximize operational effectiveness.
• Build strong relationships with the team, vendors, stakeholders, & ensure the delivery of effective, client-focused services.

Are you motivated to join our team? We will be looking for you to have the following:

Bachelor's degree in Engineering, Business or related discipline; Certification in Project Management (PMP); 10 years progressive project management experience inclusive of a major complex capital project; 3 years in a leadership capacity in a PMO environment. * An equivalent combination of education, training and experience may be considered.

 

This is a Regular Full Time opportunity located at Fraser Health’s Central City Surrey Office and will allow you to make a difference in the communities we live and serve.

 

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

 

If this sounds like the ideal role for you, here are more reasons why we think you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with professionals who are outstanding in their respective fields.
• Competitive salary package, including comprehensive health benefits coverage.

Are you passionate about setting direction focused on building an engaging environment that challenges others to achieve their goals? In a career with Fraser Health, you will be a part of a dedicated team of providers in a vibrant and fulfilling health care environment. We value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

 

Take the next step and apply so that we can continue the conversation about this valuable position.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Leader, Project Support & Results Office, holds leadership and management accountability for the successful delivery and achievement of projects throughout all phases of the Project.

In collaboration with Leaders, Project Managers and Project Teams (both Fraser Health and Contractors, leads the PSRO and the portfolio of projects to ensure the successful transition from project delivery to ongoing operations.

Accountable to establish project management processes, costing, timelines, standards, reporting, measurement/evaluation and communication related to project planning, development, management and implementation utilizing best practices, continuous improvement and project management principles. Ensures overall alignment of project, program, and portfolio management processes & practices.

Establishes and maintains effective relationships with stakeholders, project leaders/teams; is key resource and advisor on project management issues, tools and techniques. Coordinates project status reporting to stakeholders; provides effective Human Resource leadership, supervision, mentoring and training to staff/project team members.

1. Accountable to lead the Project Support & Results Office and the portfolio of projects ensuring the successful transition from project delivery to operational implementation.


2. Responsible to establish PSRO operating processes, and standards to facilitate the planning, design and implementation of capital programs of the Redevelopment (all phases).   Ensures PSRO operations meet client and industry standards; establishes continuity in the development of detailed project plans, schedules and budgets to ensure the highest quality of output based on project requirements.


3. Ensures project management processes optimize efficiency and meet established standards for all project management component areas including time & schedule, scope, integration, cost & budget, quality, human resources, communications, documentation, risk management, procurement and stakeholder satisfaction. 


4. Accountable to ensure overall alignment of project portfolio program and management processes/practices within the Client platforms.  Plans and develops business and project management processes, workflow models, standards and tools in support of project service delivery teams. 


5. Provides strong and effective leadership, technical guidance, coaching, training, mentorship and human resource management to assigned project staff and contractors.


6. Plans, develops, implements and continuously improves policies and guidelines to ensure best practices are utilized throughout all phases of the Redevelopment Project. Ensures Project and Program Management processes are current and that project teams are advised of upcoming changes and/or issues. 


7. Develops, maintains and monitors key metrics and measurements at the individual project and portfolio level; ensures metrics on process effectiveness and efficiency are established and communicated to project teams and stakeholders.


8. Leads development, maintenance and distribution of reports in relation to project management controls; provides centralized reporting and planning services to project teams.


9. Develops and deploys on-going project management training programs for the PFSO platform.


10. Plans, implements and continuously improves project management best practices and tool sets to streamline project processes / procedures and maximize operational effectiveness.


11. Develops positive working relationships with team, the client's lines of business, external vendors, and partnership vendors in a proactive and professional manner.


12. Builds strong relationships with stakeholders, ensuring the delivery of effective, client-focused services.

Education and Experience

Bachelor's degree in Engineering, Business or related discipline with certification in Project Management (PMP), plus 10 years progressive project management experience inclusive of a major complex capital project, including 3 years in a leadership capacity in a PMO environment; or an equivalent combination of education, training or experience.

Skills and Abilities

Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.

Professional/Technical Capabilities

• Demonstrated advanced project management experience with multi-faceted projects, preferably in a health care environment


• Working knowledge of the PMO function and accountability within a multifaceted build/redevelopment environment.  


• Demonstrated knowledge of project management principles including estimating, tendering, scheduling, project design development, project planning, design drawing interpretation, construction practices, value engineering, risk analysis, alternative procurement methods, interior fit-up and base building construction techniques, contract administration, portfolio and program management.


• Demonstrated experience in dealing with professional service providers such as architects, interior designers, engineering firms, construction managers, cost consulting firms, brokerage firms, general contractors.


• Proven leadership abilities to motivate, manage and direct staff resulting in a consistent well managed service to the client.


• Excellent interpersonal and communication skills.


• Ability to resolve distinct differences of opinion or approach; ability to promote or negotiate on clients behalf.


• Advanced writing skills to prepare material where detailed (technical) description, explanation and the accurate use of specialized terminology is necessary to effectively communicate.


• Advanced presentation skills to present, rationalize, and debate with client executive.


• Excellent interpersonal and communication skills.


• Strong knowledge of building codes, occupational health and labour regulations.