Consultant, Knowledge Management & Business Systems

City Surrey
Job ID 2022-22302
Corporate Professionals - Non-Clinical - IT / Information Management
Posting Date
11 months ago(7/12/2022 3:13 PM)
Employment Type
Full Time
Scheduled Start & Stop Times
Days Off
Saturday, Statutory, Sunday
System Optimization
Salary at Time of Posting
$34.67 - $49.84 / hour

Why Fraser Health?

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.


Are you looking for that job that will allow you to combine your expertise in knowledge management with your proven leadership skills? Do you take responsibility for your own performance and aim to model integrity, resilience and confidence? If you have answered “yes”, then we want you to consider our current Full Time Knowledge Management & Business Systems Consultant position. In this role, you will join our System Optimization team at our Central City office located in Surrey, B.C. - an ideal location with access to rapid transit, on site-gym and shopping services as well as other amenities. Bring your strategic approach, passion for effective information distribution and use, as well as capacity to inspire others in an environment striving for service excellence.


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. 


Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.


Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Consultant, Knowledge Management & Business Systems provides consulting to an assigned portfolio in the areas of knowledge management, decision support and in corporate business areas which may include the development and implementation of application architecture.  Leads small to medium information systems projects; provides leadership to team members and may facilitate change management strategies as part of the project.  Serves as a consultant on enterprise-wide projects, as assigned,and may serve as back up to the Senior Consultant in the area of team leadership. 


  1. Provides consulting services to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and suggesting ways of improving business efficiency functions. 
  2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
  3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Senior Consultant; may serve as back up to the Senior Consultant in the area of team leadership or project management.  Prepares status reports and may meet with clients and provide reports back to the Senior Consultant as required. 
  4. Leads small to medium sized information system projects by adhering to project management methodologies, managing project timelines, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Senior Consultant or Manager.  Participates in the project design phases as required.  Under the direction of the Senior Consultant, works within assigned budget and provides reports or raises concerns as necessary.  Provides guidance to team members. 
  5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required.  Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client. 
  6. Performs complex business analysis including conducting work flow analysis and developing business information requirements and models.  Defines business scope and objectives; plans designs or modifies practical manual and automated business procedures.
  7. Coordinates and may provide third level application support to system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Information Management capabilities.  Coordinates the support rotation and monitors the support queue. 
  8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects. 
  9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies. 
  10. Performs other related duties as required.


Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related study or equivalent combination of education, training, and experience. Five years of recent experience with business and systems analysis including experience as a project manager.

Skills and Abilities

Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.

Professional/Technical Capabilities:

  • Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
  • Knowledge of information management, business processes, technologies and applications.
  • Knowledge of all components of a technical architecture.
  • Ability to translate business needs into application architecture requirements.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Demonstrated knowledge of the project management process and the systems development life cycle.
  • Demonstrated decision making ability within complex and diverse issues.
  • Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
  • Ability to organize work, problem solve, multitask and meet deadlines.
  • Physical ability to perform the duties of the position.


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