Payroll Services Representative

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. Bring your positive energy and outstanding organizational and people skills to the challenging and rewarding Full Time Payroll Services Representative position. In this role, you will join the Payroll Department at our Uptown Latitude Office conveniently located in New Westminster, B.C. Develop new skills working with experienced payroll professionals and share our dedication to provide quality service to our clients.

It is considered an asset should you have Payroll experience, as well as Payroll education through the Canadian Payroll Association (CPA) or National Payroll Institute (NPI), and obtained your Payroll Compliance Practitioner (PCP) certification.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

The Payroll Services Representative performs account analysis and account reconciliation, taking corrective action where required; coordinates, monitors and maintains the daily operation of accounts such as the WorkSafe BC, Health Benefit Trust, Medical Services Plan (MSP), Pension Corporation, Pacific Blue Cross, and union billings; processes the scheduled pay runs, manual cheques and retroactive payments when required; develops ad hoc reports, as required.

1. Performs account analysis by coordinating, monitoring and maintaining the daily operation of designated accounts such as WorkSafe BC, Health Benefit Trust, MSP, Pension Corporation, Pacific Blue Cross, union billings and any designated accounts, as assigned.


2. Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information; identifies problems and discrepancies such as imbalance of monthly statements, examines documents to determine the reasons for problems and discrepancies; resolves discrepancies by taking corrective action; prepares journal entries and required forms to balance to the general ledger as required.


3. Reviews incoming documents such as payments from benefit carriers for accuracy, comparability and completeness in accordance with department standards; identifies, investigates and reconciles discrepancies by following up with other departments where necessary.


4. Extracts files from the staff scheduling systems by uploading and posting these files into the payroll system; reviews error reports and takes corrective action, as required; responsible for the bi-weekly pay run and post process and sending the electronic information to the bank for the direct deposit of pay.


5. Prepares retroactive or adjustment payments by extracting information from the payroll system and uploading this information into spreadsheets to calculate the amounts owing.


6. Prepares and distributes manual cheques as required by performing duties such as receiving authorization from managers or designates, verifying the accuracy of the requested payments from the payroll system, printing and distributing manual cheques.


7. Takes action to resolve bank rejections of direct deposit payments for reasons such as incorrect or closed accounts; performs duties such as replacing the payment in the payroll system by preparing a manual cheque.


8. Prepares ad hoc reports by downloading information from the payroll system, extracting the information by using an emulation program and uploading this information into Microsoft Access or Excel.


9. Extracts information from the payroll system to determine the recoverable amounts to be billed to the unions for hours worked on their behalf; upon receipt of payments, performs account analysis to ensure that the amounts paid balance to the amounts billed; identifies discrepancies and takes corrective action, as required.


10. Conducts training programs for the time and attendance module for new timekeepers; conducts on-going update sessions to ensure accurate timekeeping and prevent overpayments.


11. Performs other related duties as assigned.

Grade 12, successful completion of a recognized accounting course and three years' recent related experience or an equivalent combination of education, training and experience.

• Ability to keyboard at 40 wpm


• Ability to communicate effectively both verbally and in writing


• Ability to deal with others effectively


• Physical ability to carry out the duties of the position


• Ability to supervise


• Ability to organize work


• Ability to operate related equipment