Patient Financial Counsellor

City New Westminster
Job ID 2022-17032
Administrative / Accounting Clerical
Posting Date
1 month ago(5/19/2022 9:13 PM)
Employment Type
Full Time
FTE
1.00
Scheduled Start & Stop Times
0800-1600
Program/Service
Finance - Accounting - Accounts Receivable

Why Fraser Health?

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

 

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. We currently have an exciting opportunity for a Full Time Patient Financial Counsellor to join our Accounts Receivable team. In this role, you will work on site at our Uptown Latitude Office located in New Westminster, B.C.

 

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. 

 

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

 

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

 

Detailed Overview

Initiates contact with patients and related parties regarding payment of accounts by visiting patients at assigned locations and corresponding with applicable billing agencies or insurer; performs account analysis by reviewing information such as age, collection status and/or credit reports; approves payment arrangements for patient accounts and recommends write-off, as applicable.

Responsibilities


  1. Initiates contact with the patient at assigned location(s) and follows-up with the patient/financial parties to complete required forms and process insurance claims; informs patients and/or financial parties of costs and makes financial arrangements for payment.

  2. Prepares and sends all documentation to the patient/financial parties/insurance companies and continues to monitor accounts until payments are received; bills and corresponds with government agencies, third party claimants, insurance companies, legal counsel and executors regarding outstanding accounts.

  3. Reviews account statements on a daily basis to identify missing/incomplete and/or discrepancies in data; performs account analysis by reviewing, extracting, and interpreting information to determine reason for problem and/or discrepancy; take correction action, as per established guidelines.

  4. Approves alternate payments and/or recommends write-off of outstanding accounts; prepares listings and supporting documentation; reviews returned mail and redirects mail as appropriate.

  5. Reviews aged trial balances for patient accounts of non-resident, non-eligible and self-responsible; contacts patient and financial parties to request payment; re-bills and corresponds as necessary.

  6. Follows up on delinquent accounts by initiating telephone contact and/or written correspondence with patients/insurance carriers/financial parties in order to promote/facilitate payment; makes financial arrangements as necessary to facilitate payment of outstanding accounts.

  7. Selects and transfers outstanding accounts to collection agencies and prepares collections listings and supporting documentation; communicates with collection agencies and provides required information, in accordance with Fraser Health policy; advises collection agencies of payments.

  8. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, successful completion of a recognized accounting course, and three years' recent related experience or an equivalent combination of education, training and experience.


Valid BC Driver's License and access to a personal vehicle for business-related purposes.



Skills and Abilities


  • Ability to keyboard at 45 wpm.

  • Ability to communicate effectively both verbally and in writing.

  • Ability to deal with others effectively.

  • Physical ability to carry out the duties of the position.

  • Ability to organize work.

  • Ability to operate related equipment.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.