Senior Consultant, Knowledge Management & Business Systems

City Surrey
Job ID 2022-17007
Corporate Professionals - Non-Clinical - IT / Information Management
Posting Date
1 year ago(5/27/2022 2:09 AM)
Employment Type
Full Time
Scheduled Start & Stop Times
Days Off
Saturday, Statutory, Sunday
Finance – System Optimization and Analytics
Salary at Time of Posting
$41.35 - $59.43 / hour

Why Fraser Health?

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.


Bring your expertise, analytic skills and financial experience to a role where you can really make a difference! We currently have an exciting opportunity for two (2) Full Time Knowledge Management & Business Systems Senior Consultant to join our System Optimization and Analytics team at the Central City office located in Surrey, B.C. - an ideal location with access to rapid transit, on site-gym and shopping services as well as other amenities. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. 


Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.


Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.


Detailed Overview

The Senior Consultant, Knowledge Management & Business Systems provides senior consulting to Fraser Health executive within an assigned portfolio in the areas of knowledge management, decision support and in corporate business areas which may include the development and implementation of application architecture.  Leads enterprise-wide information systems projects; manages timelines and resources; provides leadership to team members and may facilitate change management strategies as part of the project.  Coordinates the procurement and management of external services.  Manages assigned staff. 



  1. Provides senior consulting services to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and leading the business area through developing business cases, process reengineering initiatives, etc.  Formulates project plans with the business areas and/or provides input into operational or strategic plans.
  2. Ensures that projects and iniatiaves are aligned with the Fraser Health Information Management Strategic Plan.
  3. Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance to team members.
  4. Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned.
  5. Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates from assigned team leaders on project status.
  6. Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware.Monitors and reports on budget variances if necessary and discusses with project sponsor as required.
  7. Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented.  Provides updates on project status and all aspects of the project as required.
  8. Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters.
  9. Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary.
  10. Champions project management methologies and best practices through mentoring, coaching, and communicating with team members, business units and staff.
  11. Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem solving merging business needs.  Provides recommendations on the use and evolution of applications and tools.
  12. Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives.  Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager.  Monitors the level of support to ensure requirements and expectations of the contract(s) are met.
  13. Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes.  Provides input into application development and into the use of new technology for inclusion in the technology architecture.  Provides consultation and advice to senior management on application technology alternatives and solutions.
  14. Develops annual goals and objectives for the area of responsibility, in collaboration with the Manager, ensuring consistency with department plans and authority objectives and strategies.
  15. Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and/or leads discussion as required.
  16. Performs other related duties as required.


Education and Experience

Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related study or equivalent combination of education, training and experience.  Seven (7) years of related experience in a large complex organization including at least three (3) years experience as a project manager.

Skills and Abilities

LEADS Capabilities

Leads Self
Self Awareness: Is aware of own assumptions, values, principles, strengths and limitations.
Manages Self: Takes responsibility for own performance and health.
Develops Self: Actively seeks opportunities and challenges for personal learning, character building and growth.
Demonstrates Character: Models qualities such as honesty, integrity, resilience and confidence.

Engages Others
Fosters the Development of Others: Supports and challenges others to achieve professional and personal goals.
Contributes to the Creation of a Healthy Organization: Creates an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.
Communicates Effectively: Listens well. Encourages open exchange of information and ideas using appropriate communication media.
Builds Effective Teams: Facilitates an environment of collaboration and cooperation to achieve results.

Achieves Results
Sets Direction: Inspires vision. Identifies, establishes and communicates clear and meaningful expectations and outcomes.
Strategically Aligns Decisions with Vision, Values and Evidence: Integrates organizational mission, values and reliable, valid evidence to make decisions.
Takes Action to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service. Demonstrates business acumen by efficiently and effectively identifying and managing human, capital, financial and information resources.
Assesses and Evaluates Results: Measures and evaluates outcomes. Holds self and others accountable for results achieved against benchmarks. Corrects course as appropriate.

Develops Coalitions
Builds Partnerships and Networks to Create Results: Creates connections, trust and shared meaning with individuals and groups.
Demonstrates a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.
Mobilizes Knowledge: Employs methods to gather intelligence. Encourages open exchange of information. Uses quality evidence to influence action across the system.
Navigates Socio-Political Environment: Is politically astute. Negotiates through conflict. Mobilizes support.

Systems Transformation
Demonstrates Systems/Critical Thinking: Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
Encourages and Supports Innovation: Creates a climate of continuous improvement and creativity aimed at systematic change.
Strategically Oriented to the Future: Scans the environment for ideas, best practices and emerging trends that will shape the system.
Champions and Orchestrates Change: Actively contributes to change processes that improve health service delivery.

Professional/Technical Capabilities

  • Ability to provide leadership to a variety of large project teams in an environment that constantly changes and that has fluctuating priorities.
  • Advanced knowledge of information management, business processes, technologies and applications.
  • Knowledge of all components of a technical architecture.
  • Ability to translate business needs into application architecture requirements.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Demonstrated knowledge of the project management process and the systems development life cycle.
  • Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic, and the ability to understand the long-term and short-term perspectives.
  • Diplomatic negotiation skills and the ability to influence.
  • Understanding of and the ability to manage the political climate of the organization.
  • Ability to provide input into project budget development, manage assigned dollars and estimate financial impact of application architecture alternatives.
  • Demonstrated decision making ability within complex and diverse issues.
  • Physical ability to perform the duties of the position.


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