Unit Clerk, Surgical Services - Ridge Meadows Hospital (RMH)

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have an exciting Casual opportunity for a Unit Clerk, Surgical Services to join our team at Ridge Meadows Hospital located in Maple Ridge, BC.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

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Under general supervision, performs a variety of clerical duties related to the operation of a patient care area such as acting as a communication link for the area by transcribing and processing physicians' orders; coordinating with other departments, hospitals and facilities; scheduling and coordinating patient appointments; arranging patient tests and receiving results, receiving and directing patients and visitors; answering telephone; assembling and maintaining patient charts; performing keyboarding responsibilities.

1. Prioritizes, processes, coordinates and transcribes physicians' orders by copying information, completing required forms and/or entering information into the computer and distributing information; performs follow up as necessary.
2. Schedules, books and coordinates patient appointments by receiving appointment requests, arranging appropriate appointment dates and times, making follow up appointments, adjusting appointment as required in accordance with patient and facility requirements;  Arranges patient tests.  Maintains appointment diaries by arranging and confirming patient appointments; prepares appointment schedules and distributes schedules to designated hospital departments as required.
3. Acts as a communication link for the assigned area by contacting other facilities and departments, including bed booking to exchange information regarding bed availability to assist admissions, discharges and/or patient transfers.  Receives patient test results.  Receives visitors, provides information and directs to appropriate area.
4. Assembles and maintains patient charts according to established procedures; inputs patient data and transcribes information / patient data into applicable system, charts or electronic health record system.  Attaches patient documents such as lab and/or special examination reports to chart; dismantles and forwards discharged patient records to Health Records.
5. Answers telephones, transfers calls, takes messages, answers routine inquiries or referring as appropriate; opens and distributes mail as required.
6. Performs related clerical duties such as data entry, filing, compiling, preparing and maintaining statistics including related reports, delivering and picking up items, maintaining and ordering stationary and supplies through stores, and arranging for and tracking equipment repairs as required.
7. Maintains timekeeping records for regular and casual staff and submits/enters to payroll system as required. Receives and processes requests such as vacation, leaves of absence and terminations by preparing necessary documentation and forwarding to the Manager or designate for approval.
8. Accepts calls from nursing staff regarding illnesses and/or absence from work and communicates information received to nursing unit/area and appropriate person; calls in relief nursing staff according to pre-determined guidelines and refers problems to the Manager or designate.
9. Maintains records on relief staff such as names, address, contact phone number, availability for work, suitable work area and hours worked.
10. Performs other related duties as required.

Education and Experience

Grade 12, medical terminology and graduation of a recognized Nursing Unit Clerk program, plus one year of recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard at 40 wpm.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.