Integrated Protection Services Clerk

If you are dedicated to provide quality customer service and administration, we are looking for you! We currently have an opening for an entry level position with our Integrated Protection Services Team for the role of Casual Clerk. We are looking for an energetic and vibrant team player that can support the organization in a variety of tasks to deliver prompt and professional service.

 

Are you looking to build on your customer service skills and accounting knowledge? Are you looking for flexible working options in a career, including working remotely? We have a new exciting opportunity for you to participate in a roll out of a new initiative, and we are looking for individuals to be apart of a new initiative coming to the Parking Access and Commuter Services team.

 

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

 

This role is based out of our offices in Central City in Surrey, B.C with the option to work from home. The applicants will have the opportunity to work  This is an ideal location with access to rapid transit, on site-gym and shopping services as well as other amenities.

 

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

 

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

 

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Performs a variety of clerical and secretarial duties for an assigned Integrated Protection Services (IPS) portfolio for the Fraser Health Authority, Vancouver Coastal Health Authority, Provincial Health Services Authority and Providence Health Care (collectively, the "Organizations"); performs accounts receivable functions such as billing, balancing and collecting payments from staff and others for an assigned portfolio; provides reception services, prepares and types documents and general correspondence; distributes and records parking passes and photo ID and prepares parking and other related reports; maintains and updates departmental records, filing systems, statistical data and applicable databases.

1. Provides clerical support to the assigned IPS portfolio by distributing and recording parking passes, photo ID and payment for parking passes from physicians, residents and other specified groups.


2. Processes parking and/or photo ID applications and coordinates employee deductions with Payroll; forward complaints to the Manager or designate for resolution.


3. Receives payments for parking and/or photo ID from staff, residents, physicians and other specified groups; enters information into a journal, balances and summarizes information in the journal and accounts by matching and checking payments received by each person.


4. Reconciles accounts by matching account information such as payments received, refunds and/or invoices issued; identifies and traces account differences and prepares adjustment information.


5. Follows up on delinquent accounts by contacting internal department and/or external agencies; responds to written correspondence and telephone contact with staff and others on payment issues; escalates unresolved issues to the Manager or designate for follow up.


6. Contacts appropriate internal departments and outside agencies by telephone and/or written correspondence for the purpose of forwarding information they require to resolve routine parking violations or record discrepancies; refers any problems to designated IPS staff, as required.


7. Types technical and non-technical material such as correspondence, memos, agendas, minutes, statements, billings and spreadsheets using applicable software applications; sets up and maintains departmental filing systems for a variety of records such as correspondence and parking records by creating and labelling files, developing forms, indexing materials and filing.


8. Maintains office equipment and office supplies according to predetermined levels by preparing purchase orders for signature, completing requisitions for office equipment repairs and forwarding approved requisitions to appropriate personnel.


9. Provides reception services such as answering/directing incoming calls, taking messages, answering routine inquiries and providing general information; refers non-routine concerns to appropriate IPS staff, as per established procedures.


10. Processes incoming and outgoing mail by opening and date stamping material, forwarding to appropriate personnel and preparing outgoing mail for pickup; arranges meetings/special functions, as directed by booking meeting rooms, contacting appropriate personnel, typing and circulating notices and/or agendas from draft; records and distributes meeting minutes.


11. Maintains and compiles statistics such as vehicle break-ins and violation notices by receiving information, entering data and producing documents for review using database, spreadsheets and word processing software; and processing payroll time sheets as required.


12. Performs other related duties as assigned.

Education and Experience

Grade 12, successful completion of a recognized accounting course and two (2) years' recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 45 wpm


• Ability to communicate effectively, both verbally and in writing


• Ability to deal with other effectively


• Physical ability to carry out the duties of the position


• Ability to organize work


• Ability to operate related equipment