Client Care Coordinator (RN/RPN), Mental Health & Substance Use Services - ACT (Assertive Community Treatment) - Surrey

City Surrey
Job ID 2022-11055
Nursing - (RN / RPN) - Mental Health & Substance Use Services
Posting Date
2 months ago(4/25/2022 11:00 AM)
Employment Type
Full Time
Scheduled Start & Stop Times
0830 -1630
Mental Health & Substance Use Services

Why Fraser Health?

Are you a Registered Nurse/Registered Psychiatric Nurse with training and experience? Do you have a passion for building an engaging environment that supports and challenges others to achieve their goals? We have the position for you! We have an exciting opportunity for a Client Care Coordinator in our Mental Health and Substance Use Services program.


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations.


Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.


Assertive community treatment (ACT) teams provide person-centered, recovery-oriented outreach mental health services. Teams provide flexible, community-based support for adults with serious and persistent mental illness that makes it difficult to manage their daily living. These individuals often have difficulty connecting with, or responding well to, traditional outpatient mental health and rehabilitation services that is generally offered in an office setting.  


Twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable place to live in the world, these dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.


We are proud of the innovation, dedication, collaboration and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.


This role is a full-time position located in Surrey, BC. Surrey is one of Canada’s fastest growing cities and its land mass makes it the largest city in the province, equal to the size of Vancouver, Richmond and Burnaby combined. Known as the City of Parks, Surrey has over 6,000 acres of parkland and 15 golf courses and driving ranges. Also, despite rapid growth, Surrey has held onto the rural flavour of its past, with about 35 per cent of its land designated as agricultural and still actively farmed.


A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields. We offer a competitive salary package, including comprehensive health benefits coverage.

Join our dedicated team of health care providers in this dynamic and rewarding role!


Take the next step and apply, so we can chat about you joining Fraser Health where we value diversity in the work force and strives to maintain an environment of Respect, Caring & Trust.


Effective October 26, 2021 all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview

Bargaining Unit for CRESST- Fraser South: HSA

Bargaining Unit for all other sites: BCNU

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission, Vision and Values of Fraser Health, and working collaboratively and in partnership with the interprofessional care team in the provision of person-centered and recovery oriented care, the Client Care Coordinator supervises and provides work direction to staff, coordinates staffing coverage, provides clinical leadership, guidance and support to team members and acts as a clinical resource the interprofessional team. Assists staff to provide quality care by providing information based on specialized theory/practice, assessing clinical skills and/or assisting staff with client care activities as required.


  1. Provides leadership to the interprofessional team by coordinating client care activities, providing information and consultation to designated care providers and students through methods such as reviewing client and family needs or progress and troubleshooting and providing guidance/knowledge in the management of a client. Supports the staff involved in the caring for clients and their families and provides leadership on best practices related to the care of high risk clients.

  2. Supervises and provides work direction to staff by methods such as scheduling, coordinating and adjusting work activities in accordance to the needs of the unit, establishing priorities and providing feedback on staff performance. Determines related training and orientation requirements and educational needs and provides input on setting and achieving team goals and objectives for the unit. Contributes as a team member to the selection of new staff and performance evaluation of staff through methods such as attending interviews, assessing clinical skills and providing input.

  3. Evaluates the provision of care to clients and their families in accordance with the organization vision and values by observing staff/students, reviewing/auditing relevant documentation, interviewing patients and families to investigate clinical components of incident reports and providing intervention as required.

  4. Participates in the development and maintenance of the safety programs,, ensuring that the safety and security of clients and staff is maintained by identifying and making corrective recommendations for any safety concerns.

  5. Coordinates and participates in quality improvement and risk management activities through methods such as evaluating effect of changes in clinical practice, generating recommendations for alternative approaches to clinical practice, conducting safety audits and taking corrective action, tracking and evaluating critical incidents and recommending changes to selected practices, procedures or protocols. Initiates investigations on issues around care delivery, allegations of misconduct and client complaints and ensures timely defusing of involved staff and that critical incident debriefings are completed.

  6. Participates in staff development activities in collaboration with the Manager through methods such as conducting needs assessments of the team and/or an individual staff member, coordinating the introduction of new skills/procedures, supporting autonomous clinical practice and arranging in-service sessions/orientations as required. Participates in the orientation of new staff by providing support and monitoring and evaluating the progress of the new staff members through consultation with staff and communicating staff performance information to the Manager.

  7. Oversees quality assurance issues and assists in reviewing client records for legibility, completeness and accuracy; makes recommendations of the effectiveness of the program.

  8. Consults and collaborates with interprofessional team members and other health care professionals/providers in the identification and resolution of a variety of client/family issues by methods such as encouraging staff to communicate in a confidential/professional manner and ensuring relevant information is documented accordingly. Identifies available resources to assist in the management and/or coordination of these issues and makes recommendations for alternative approaches and/or solutions.

  9. Participates on committees and operational task groups as directed to facilitate the resolution of issues and/or to advocate for the goals and objectives of the program. Liaises with a variety of other programs, agencies and hospitals to share information and coordinate client care services.

  10. Promotes research based practice through methods such as collaborating with others and promoting staff awareness and involvement in research activities, identifying practices/issues that require research and facilitating the development of ongoing research.

  11. Assists the Manager with planning, developing and evaluating client care by providing input regarding clinical practice and systems and new and/or revised policies, procedures, standards and criteria for the program in collaboration with the interprofessional team, physicians, client and family. Recommends and implements clinical and administrative practices and health care standards for client care.

  12. Provides clinical leadership and consultation to clinical staff and students to assess, plan, implement and evaluate clinical care through methods such as ensuring compliance with standards of practice, reviewing client needs and progress, promoting staff collaboration with health care professionals. Attends meetings, review available health care professionals/community agencies with staff and discusses referral options to provide quality care based on specialized theory and practice.

  13. Assists the Manager with administrative activities and optimal use of client care resources through methods such as identifying systems for improving utilization of resources, providing input into budget/staff allocation, assisting team members in workload decision-making and recommending changes to existing administrative processes.

  14. Provides consultation and/or screening of clients in special circumstances and appropriate program information to clients, their families and the public. Identifies and responds to client care issues, program deficiencies and emergencies as they arise and recommends appropriate action(s). Evaluates client for admission/discharge as appropriate and evaluates and identifies required client care products and/or equipment.

  15. Sets measurable personal performance goals and objectives within a team or individual environment, incorporating the vision and values, goals and corporate plan through methods such as maintaining and updating own knowledge of clinical and professional development as it relates to Mental Health and Substance Use and developing plans in collaboration with Managers for professional development.

  16. Assists staff with client care activities as required.

  17. For licensed facilities, may be required to oversee and coordinate building maintenance requests. Develops and implements health and safety plan in accordance with Licensing requirements.

  18. For licensed facilities may be required to ensure compliance with Community Care Facility and Assisted Living Act and other relevant acts, responds to Licensing inquiries/investigations/inspections.

  19. Performs other related duties as assigned.


Education and Experience

Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area including one (1) year experience in a supervisory role, or an equivalent combination of education, training and experience. Completion of substance use certificate program as required.

For licensed facilities: successful completion of St. John'''s Ambulance Safety Orientated First Aid Certificate and current Cardiopulmonary Resuscitation Certificate (CPR) level C or equivalent.

Skills and Abilities

  • Clinical proficiency/expertise in the designated clinical area.

  • Knowledge of community resources and health related support services.

  • Ability to supervise and provide leadership and work direction.

  • Ability to coordinate client assignments, in collaboration with staff.

  • Ability to monitor staff workload and patient factors and adjust client assignments accordingly.

  • Ability to establish priorities for client care, patient flow/discharge planning and overall daily operations of the designated unit(s).

  • Ability to monitor the quality of client care and ensure maintenance of standards for nursing practice and nursing support staff.

  • Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.

  • Ability to role model, coach and mentor best practices in patient care.

  • Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.

  • Ability to support implementation of education based on changing practices e.g. legislation and technology.

  • Ability to provide input into budgets and minor and capital equipment.

  • Ability to communicate effectively both verbally and in writing.

  • Ability to work independently and in an organized and self-directed manner.

  • Ability to problem-solve and effectively deal with conflict situations.

  • Ability to operate related equipment including applicable software.

  • Physical ability to perform the duties of the position.


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